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Childline, the counselling service run by the NSPCC, has launched its latest campaign called ‘' to let children struggling with loneliness know that these feelings do not need to last. 

The charity’s concern comes as new data published by Childline reveals that the service is contacted 15 times a day on average by children struggling with loneliness – which is often a catalyst for, and interacts with, other mental health problems. Childline data shows that mental health and loneliness continue to be a growing concern after the impact of the pandemic, existing pressures on young people and children, and amidst the cost of living crisis.

Poor mental health is a top concern for children contacting Childline, as illustrated by this direct quote from a 15-year-old boy who contacted the service:

“For the past few months, I’ve been feeling lonely and like I’m nothing. I act happy when I’m around my mum - she seems to think I’m fine but I’m really dying inside. I feel like nobody understands and I don’t know who to tell. I’m worried they'll laugh and won’t believe me or say, ‘you out of all people can’t be feeling that!’”

Childline hears from lonely children who feel that way due to being left out of friendship groups and social media chats, whereas others say their loneliness stems from feeling negatively about themselves or feeling like their friends or family don’t understand them

Funded by retailer Lidl GB – which has fundraised for Childline since 2020, the aim of the ‘Day In the Lonely’ campaign is to reflect their own experiences back at them, and remind children that support is available .

The ‘Day in the Lonely’ creative was undertaken by the NSPCC in-house Brand and Content team. It consists of a multi-channel approach (Tik Tok, Snapchat, Meta, Spotify, Xbox) with multiple edits of three storylines exploring and portraying loneliness in a ‘social native’ aesthetic, aimed directly at a core audience of 12-17yr olds.

Borrowing from the popular social media trend for 'Day in the Life’ videos, it subverts the genre by showing how loneliness can feel overwhelming for a young person through the course of their day - before signalling how they get help and take positive action using Childline resources.

Lorrin Braddick, creative director, NSPCC Brand & Content studio says, “What was really important to us what reflecting the reality of how young people felt and the different ways loneliness could manifest itself. So it’s not just about a person being alone, it’s not only older people or unpopular people who feel lonely... it’s all of us. We wanted to portray the reality of their lives, along with elements being deliberately ‘aspirational’ to help remove some of the stigma of loneliness.

We also wanted to talk to our audience in a way that they’d find immediately identifiable – hence making the campaign very ‘social first’, and carrying that look across all channels (mimicking the ‘tik-tokification’ of a young person’s feed). 

Getting the ending and CTA right is always really important – in this case, it needed to be sensitive, empowering (showing the young person with agency), and narratively satisfying without making it feel too neat or ‘problem solved’.”

The films were directed by Leo Birch at JustSo, in collaboration with the NSPCC team.

Director Leo Birch from JustSo says, “It’s been a privilege to work with the creative team at the NSPCC on a campaign for such an important and, crucially, timely cause. Given the subject matter, we felt it was important to ensure the films felt authentically ‘social’ so the vast majority of the content was captured on phones by our actors themselves.”

“But for key moments in the film we broke out of that native social aesthetic, using a variety of in-camera and sound design techniques, to really highlight the sense of distress and isolation that comes from experiencing feelings of loneliness. But, in reality, no level of technical treatment can deliver a story without great performances, so an enormous amount of credit must go to our wonderful young actors Aaron, Madison and Nathaniel!”